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Просмотр полной версии : SipekPhone интеграция


partyzan56
07.12.2020, 10:45
Добрый день
Необходимо настроить телефонию в колл-центре через SipekPhone.

Делаю по инструкции https://support.ucs.ru/ru/node/9197
При запуске Оператора в лог ругается на
PhonesViewPHONE_NUMBERPropertiesValidate exception :Invalid input value.



Вот кусок лога:"
07:12:2020 09:19:19.724: >> write Rk7Query exception :RK7 Error : Неправильный код пользователя или пароль.
07:12:2020 09:19:23.822: >> LoginOnStation Exception:RK7 Error : Неправильный код пользователя или пароль.
07:12:2020 09:52:29.405: >> AfterFind GetCSClientInfo Exception: Rkeeper CRM Error : Ошибочно введен идентификатРр владельца [ID=-1]


07:12:2020 09:52:33.114: >> PhonesViewPHONE_NUMBERPropertiesValidate exception :Invalid input value. Use escape key to abandon changes
07:12:2020 10:12:34.127: >> AfterFind GetCSClientInfo Exception: Rkeeper CRM Error : Ошибочно введен идентификатРр владельца [ID=-1]


07:12:2020 10:12:36.576: >> PhonesViewPHONE_NUMBERPropertiesValidate exception :Invalid input value. Use escape key to abandon changes
07:12:2020 10:56:29.239: >> App Start. AppVer:3.1.4.111
07:12:2020 11:03:36.305: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:03:41.358: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:03:46.415: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:03:51.474: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:04:13.188: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:04:18.269: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:04:23.326: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:05:05.267: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:05:10.321: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:05:15.374: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:06:18.535: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:06:23.592: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:06:28.606: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:08:04.207: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:08:09.317: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused
07:12:2020 11:08:14.365: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22302)
Ошибка : connect 127.0.0.1:22302. Error=10061 Connection refused"
partyzan56
07.12.2020, 11:31
Итак еще разобрался - нужно править appsettings.json.
Часть написано тут https://www.support.ucs.ru/ru/book/export/html/9807
НО даже при этом всем - не получается.
Сейчас в лог SIPEk пишет
2020-12-07 12:19:53.2845 | DEBUG | Ini file loaded successfully
2020-12-07 12:19:53.5315 | ERROR | Start Server: Failed to convert configuration value to type 'System.Int32'.
Что это значит?

- - - Добавлено - - -

Сам конфиг выглядит так { "SIP": {
"Address": "voip.uiscom.ru",
"Port": "5070",
"Login": "логин",
"Password": "пароль"
},
"SIPClient": {
"Address": "localhost",
"Port": "5555"
},
"Cash": {
"CashID": "local cash id"
},
"Delivery": {
"Address": "localhost",
"Port": "22630",
"Path": "/api/sip/incoming"
},
"Application": {
"RingingFilename": "Resources\\Sounds\\Ringing.wav"
}


}

Что не так?
Mr.Wizard
09.12.2020, 07:34
Итак еще разобрался - нужно править appsettings.json.
Часть написано тут https://www.support.ucs.ru/ru/book/export/html/9807
НО даже при этом всем - не получается.
Сейчас в лог SIPEk пишет
2020-12-07 12:19:53.2845 | DEBUG | Ini file loaded successfully
2020-12-07 12:19:53.5315 | ERROR | Start Server: Failed to convert configuration value to type 'System.Int32'.
Что это значит?

- - - Добавлено - - -

Сам конфиг выглядит так { "SIP": {
"Address": "voip.uiscom.ru",
"Port": "5070",
"Login": "логин",
"Password": "пароль"
},
"SIPClient": {
"Address": "localhost",
"Port": "5555"
},
"Cash": {
"CashID": "local cash id"
},
"Delivery": {
"Address": "localhost",
"Port": "22630",
"Path": "/api/sip/incoming"
},
"Application": {
"RingingFilename": "Resources\\Sounds\\Ringing.wav"
}


}

Что не так?

Судя по ошибке сипек не может конвертировать значение в Int тип (Целочисленный), значит где-то у вас не цифры.
Скорее всего секция "CashId", внесите туда идентификатор кассы из ркипера.
partyzan56
16.12.2020, 08:01
Судя по ошибке сипек не может конвертировать значение в Int тип (Целочисленный), значит где-то у вас не цифры.
Скорее всего секция "CashId", внесите туда идентификатор кассы из ркипера.

Внес индентификатор.
Log Sipek - авторизация успешая.
Но при запуске оператора - вылетает оператора.
В логе пишет оператора пишет:
16:12:2020 08:57:58.746: >> write Rk7Query exception :Не получен ответ от RK7!(127.0.0.1:22301)
Ошибка : connect 127.0.0.1:22301. Error=10061 Connection refused
partyzan56
16.12.2020, 20:20
Итак
Обновил DElivery до 3.2.0.73
Вылетать модуль перестал.
НО - иконки серые справа для телефонии.


operator.log
2020-12-16T21:19:05.556 [107367] (8452) - error - Winsock - Connection refused (Error #10061)
2020-12-16T21:19:05.558 [107369] (8452) - error - SIP registring was failed: Empty command string
2020-12-16T21:19:05.584 [107395] (8452) - error - Begining SIP registration
2020-12-16T21:19:06.156 [107967] (10676) - info - MainForm Exit.Click
2020-12-16T21:19:06.156 [107967] (10676) - debug - MainForm Close
2020-12-16T21:19:07.596 [109407] (8452) - error - Winsock - Connection refused (Error #10061)
2020-12-16T21:19:07.598 [109409] (8452) - error - SIP registring was failed: Empty command string
2020-12-16T21:19:07.623 [109434] (8452) - error - Begining SIP registration
2020-12-16T21:19:09.633 [111444] (8452) - error - Winsock - Connection refused (Error #10061)
2020-12-16T21:19:09.635 [111446] (8452) - error - SIP registring was failed: Empty command string

sipek.log
2020-12-16 21:19:51.5939 | DEBUG | User authorization successful
2020-12-16 21:19:51.5939 | DEBUG | SIPRegistrationUserAgent was successful, scheduling next registration to sip:081303@195.211.120.35 in 55s.
2020-12-16 21:19:57.8461 | DEBUG | Request Received : udp:192.168.3.11:5070<-udp:195.211.120.35:5060
INVITE sip:081303@192.168.3.11:5070 SIP/2.0
Via: SIP/2.0/UDP 195.211.120.35:5060;rport;branch=z9hG4bK-6e20b5983fba11ebadadb496910729f8;sig=e7339d97
Via: SIP/2.0/UDP x55536dd56283c76af5;rport;branch=z9hG4bK-6e20b0f23fba11ebadadb496910729f8;sig=413cf36;gr="Bhrc8FCttlZkLr8Q6ugj8yk31rwvDnrdHJk7S02fHYmJm2IEGe 3VgP0hn3t6Cic4gOHzJFxecqGYPMokgUDDrLS-6KPAd_Oywmtf66U9XUKP1d8_eYS-xb9JbDNMD2tOMpwNRYHCk_0%3D"
To: <sip:081303@192.168.3.11:5070;user=phone>
From: <sip:79033657078@195.211.120.35:5060;user=phone>;tag=huSctOEKAABBE9DhCgAAQRPEiDdAsgAq
Call-ID: 08AA95585BC54E7062DFC46D94391E1E
CSeq: 1 INVITE
Contact: <sip:79033657078@195.211.120.35:5060;user=phone>
Max-Forwards: 69
User-Agent: TS-v4.7.3-17
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER, REGISTER, SUBSCRIBE, UPDATE
Content-Length: 279
Content-Type: application/sdp
Cisco-Guid: 1844983480-1069158891-2912924822-2433165816


v=0
o=- 1608135550 1608135550 IN IP4 195.211.122.125
s=-
c=IN IP4 195.211.122.125
t=0 0
m=audio 26738 RTP/AVP 0 8 3 97
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 gsm/8000
a=rtpmap:97 telephone-event/8000
a=fmtp:97 0-15
a=sendrecv
a=silenceSupp:off - - - -


2020-12-16 21:19:57.8461 | TRACE | APPLAYER: begin sipconnection, invite
2020-12-16 21:19:57.8461 | TRACE | APPLAYER: sipconnection, invite id: 7
2020-12-16 21:19:57.8461 | TRACE | APPLAYER: sipconnection, From.FromName:
2020-12-16 21:19:57.8595 | TRACE | APPLAYER: sipconnection, From.FromURI.User: 79033657078
2020-12-16 21:19:57.8595 | DEBUG | Processing call: 79033657078
2020-12-16 21:19:57.8595 | DEBUG | Response Sent: udp:192.168.3.11:5070->udp:195.211.120.35:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 195.211.120.35:5060;rport=5060;branch=z9hG4bK-6e20b5983fba11ebadadb496910729f8;sig=e7339d97;rece ived=195.211.120.35
Via: SIP/2.0/UDP x55536dd56283c76af5;rport;branch=z9hG4bK-6e20b0f23fba11ebadadb496910729f8;sig=413cf36;gr="Bhrc8FCttlZkLr8Q6ugj8yk31rwvDnrdHJk7S02fHYmJm2IEGe 3VgP0hn3t6Cic4gOHzJFxecqGYPMokgUDDrLS-6KPAd_Oywmtf66U9XUKP1d8_eYS-xb9JbDNMD2tOMpwNRYHCk_0%3D"
To: <sip:081303@192.168.3.11:5070;user=phone>
From: <sip:79033657078@195.211.120.35:5060;user=phone>;tag=huSctOEKAABBE9DhCgAAQRPEiDdAsgAq
Call-ID: 08AA95585BC54E7062DFC46D94391E1E
CSeq: 1 INVITE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER, REGISTER, SUBSCRIBE
Content-Length: 0




2020-12-16 21:19:57.8728 | DEBUG | Response Sent: udp:192.168.3.11:5070->udp:195.211.120.35:5060
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 195.211.120.35:5060;rport=5060;branch=z9hG4bK-6e20b5983fba11ebadadb496910729f8;sig=e7339d97;rece ived=195.211.120.35
Via: SIP/2.0/UDP x55536dd56283c76af5;rport;branch=z9hG4bK-6e20b0f23fba11ebadadb496910729f8;sig=413cf36;gr="Bhrc8FCttlZkLr8Q6ugj8yk31rwvDnrdHJk7S02fHYmJm2IEGe 3VgP0hn3t6Cic4gOHzJFxecqGYPMokgUDDrLS-6KPAd_Oywmtf66U9XUKP1d8_eYS-xb9JbDNMD2tOMpwNRYHCk_0%3D"
To: <sip:081303@192.168.3.11:5070;user=phone>;tag=CMECWNDWHJ
From: <sip:79033657078@195.211.120.35:5060;user=phone>;tag=huSctOEKAABBE9DhCgAAQRPEiDdAsgAq
Call-ID: 08AA95585BC54E7062DFC46D94391E1E
CSeq: 1 INVITE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER, REGISTER, SUBSCRIBE
Content-Length: 0




2020-12-16 21:19:57.8728 | TRACE | APPLAYER: begin invite
2020-12-16 21:19:57.8728 | TRACE | APPLAYER: begin sendcallback
2020-12-16 21:19:57.8728 | TRACE | request for client: {"Event":"Invite","CallID":"7","From":"79033657078","To":"","HostSIP":"127.0.0.1","PortSIP":7676,"CashID":"15077"}
2020-12-16 21:19:57.9040 | TRACE | answer from client: <HTML><HEAD><TITLE>404 Not Found</TITLE></HEAD><BODY><H1>404 Not Found</H1>The requested URL /api/sip/incoming was not found on this server.<P></BODY></HTML>


2020-12-16 21:19:57.9040 | TRACE | response status code: NotFound
2020-12-16 21:19:57.9040 | TRACE | error text:
2020-12-16 21:19:57.9040 | TRACE | APPLAYER: end sendcallback
2020-12-16 21:19:57.9040 | TRACE | APPLAYER: end invite
2020-12-16 21:19:57.9040 | TRACE | APPLAYER: ok sipconnection, invite
2020-12-16 21:19:57.9040 | TRACE | APPLAYER: end sipconnection, invite
2020-12-16 21:20:03.5907 | DEBUG | Request Received : udp:192.168.3.11:5070<-udp:195.211.120.35:5060
CANCEL sip:081303@192.168.3.11:5070 SIP/2.0
Via: SIP/2.0/UDP 195.211.120.35:5060;rport;branch=z9hG4bK-6e20b5983fba11ebadadb496910729f8;sig=e7339d97
To: <sip:081303@192.168.3.11:5070;user=phone>
From: <sip:79033657078@195.211.120.35:5060;user=phone>;tag=huSctOEKAABBE9DhCgAAQRPEiDdAsgAq
Call-ID: 08AA95585BC54E7062DFC46D94391E1E
CSeq: 1 CANCEL
Max-Forwards: 70
Content-Length: 0




2020-12-16 21:20:03.5939 | TRACE | APPLAYER: begin Terminate
2020-12-16 21:20:03.5939 | TRACE | APPLAYER: begin sendcallback
2020-12-16 21:20:03.5939 | TRACE | request for client: {"Event":"Terminated","CallID":"7","From":"79033657078","To":"","HostSIP":"127.0.0.1","PortSIP":7676,"CashID":"15077"}
2020-12-16 21:20:03.6137 | TRACE | answer from client: <HTML><HEAD><TITLE>404 Not Found</TITLE></HEAD><BODY><H1>404 Not Found</H1>The requested URL /api/sip/incoming was not found on this server.<P></BODY></HTML>


2020-12-16 21:20:03.6137 | TRACE | response status code: NotFound
2020-12-16 21:20:03.6137 | TRACE | error text:
2020-12-16 21:20:03.6137 | TRACE | APPLAYER: end sendcallback
2020-12-16 21:20:03.6240 | TRACE | APPLAYER: end Terminate
2020-12-16 21:20:03.6240 | INFO | Call was cancelled by remote end.
2020-12-16 21:20:03.6240 | DEBUG | Response Sent: udp:192.168.3.11:5070->udp:195.211.120.35:5060
SIP/2.0 487 RequestTerminated
Via: SIP/2.0/UDP 195.211.120.35:5060;rport=5060;branch=z9hG4bK-6e20b5983fba11ebadadb496910729f8;sig=e7339d97;rece ived=195.211.120.35
Via: SIP/2.0/UDP x55536dd56283c76af5;rport;branch=z9hG4bK-6e20b0f23fba11ebadadb496910729f8;sig=413cf36;gr="Bhrc8FCttlZkLr8Q6ugj8yk31rwvDnrdHJk7S02fHYmJm2IEGe 3VgP0hn3t6Cic4gOHzJFxecqGYPMokgUDDrLS-6KPAd_Oywmtf66U9XUKP1d8_eYS-xb9JbDNMD2tOMpwNRYHCk_0%3D"
To: <sip:081303@192.168.3.11:5070;user=phone>;tag=CMECWNDWHJ
From: <sip:79033657078@195.211.120.35:5060;user=phone>;tag=huSctOEKAABBE9DhCgAAQRPEiDdAsgAq
Call-ID: 08AA95585BC54E7062DFC46D94391E1E
CSeq: 1 INVITE
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER, REGISTER, SUBSCRIBE
Content-Length: 0




2020-12-16 21:20:03.6240 | DEBUG | SIPServerUserAgent got cancellation request.
2020-12-16 21:20:03.6240 | DEBUG | Response Sent: udp:192.168.3.11:5070->udp:195.211.120.35:5060
SIP/2.0 200 Ok
Via: SIP/2.0/UDP 195.211.120.35:5060;rport=5060;branch=z9hG4bK-6e20b5983fba11ebadadb496910729f8;sig=e7339d97;rece ived=195.211.120.35
To: <sip:081303@192.168.3.11:5070;user=phone>
From: <sip:79033657078@195.211.120.35:5060;user=phone>;tag=huSctOEKAABBE9DhCgAAQRPEiDdAsgAq
Call-ID: 08AA95585BC54E7062DFC46D94391E1E
CSeq: 1 CANCEL
Content-Length: 0




2020-12-16 21:20:03.6646 | DEBUG | Request Received : udp:192.168.3.11:5070<-udp:195.211.120.35:5060
ACK sip:081303@192.168.3.11:5070 SIP/2.0
Via: SIP/2.0/UDP 195.211.120.35:5060;rport;branch=z9hG4bK-6e20b5983fba11ebadadb496910729f8;sig=e7339d97
To: <sip:081303@192.168.3.11:5070;user=phone>;tag=CMECWNDWHJ
From: <sip:79033657078@195.211.120.35:5060;user=phone>;tag=huSctOEKAABBE9DhCgAAQRPEiDdAsgAq
Call-ID: 08AA95585BC54E7062DFC46D94391E1E
CSeq: 1 ACK
Max-Forwards: 70
Content-Length: 0